How much will a custom design cost?

It depends, since each custom design is tailored around your needs/wants every project is different. Our custom design service for a wedding invitation suite is usually an additional $400-$500 to the package/a la carte cost.
For other types of custom projects please contact us for your personalized estimate.

Can I see a letterpress proof of my design before production?

Unfortunately, no. We do however, always send an electronic proof for final approval with every project for no additional cost. You can also order a house sample pack that shows different color/paper/size options, for $10.00.

How long will this take?

Collection Suites: 4 to 6 weeks total. 2-3 weeks for design and 3 weeks for production.
Custom Wedding Suites:  9 to 12 weeks total. 6-9 weeks for design and 3 weeks for production.
Other Custom Design:  It depends on the project needs! Give us a call 704.251.7700 to chat about it!

How do I begin a custom project?

1. You can contact us via email: hello@witandwhimsypaperie.com or phone:704.251.7700 for a personal consultation.
2. You can also request a quote HERE!
3. Learn more about the custom order process HERE!

When will I be billed?

Online Orders: You will be billed the full amount to place your order.
Online Pre-Designed Wedding Orders: After your quote request has been received you will be billed a 50% deposit before any design is started. Final payment will be billed once all pieces are approved for production. Production will begin AFTER we receive final payment.
Custom Design Orders: You will be billed a $200 non-refundable deposit before any design is started. Final payment will be billed once all pieces are approved for production. Production will begin AFTER we receive final payment.

Can I get a refund or cancel my order?

Online Orders: All unused items may be returned within 10 days from receipt. All used or final sale items may not be returned.
Pre-Designed/Custom Design Orders:If you cancel your customized product before it is processed, you will receive a full refund. If you cancel a customized order after design has been started, we reserve the right to keep the $200 non-refundable deposit. Canceled customized orders may not be refunded for any reason once production has begun.

Do you rush orders?

Yes! We accept rush orders on collection and online orders only.
Rushed timeline: 2 day design turnaround and 7 business days for production. There is a 50% additional rush fee applied to final total. We do not rush custom orders at this time.